5 Star Service for Seniors


In this 1-hour webinar, CEO Sharon Brothers and her guests share the secrets behind the service success of 5-Star Hotels, including the four critical elements of service excellence that will help you ensure consistent behaviors across your entire senior care team.

In this webinar you’ll learn:

  • Practical applications for developing and implementing 5-Star Service.
  • How new hire orientation sets the tone for caregiver success.
  • Training tools that invest in skills, attitude and value of every team member.

About the Presenters:

Sharon Brothers, MSW brings her years of experience in senior care services to her passion as the founder and CEO of the Institute for Professional Care Education®. Sharon has an advanced degree in social work and leadership experience in multi-state assisted living corporations. She has been a developer, owner and operator of dementia care assisted living communities and has deep expertise as an educator for all levels of staff within the care profession.

Benjamin Pearce, is an expert in the senior living industry and dementia related care. He has three decades of experience working with over 200 communities in 33 states encompassing over $1 billion in annual revenue. Pearce is a published author of some of the most respected management books in assisted living, is a frequent public speaker on topics related to quality care and is part of the IPCed instructor team as well.

Dave Spacek, Training Consultant at IPCed, will provide insight into exceptional service from over twenty years in the hospitality industry leading Five Star hotels. He has played host to the last three sitting U.S. Presidents, countless celebrities, heads of state and captains of industry during his hospitality career. Dave’s career path changed dramatically after his mother was diagnosed with dementia and now his passion for seniors is making a difference for his clients at the Institute for Professional Care Education.