Avoiding Hospital Bounce – How to Reduce Preventable Hospital Readmissions


Reducing rehospitalizations has become a national issue in recent years. Research done by the Agency for Healthcare Research and Quality showed that among Medicare patients aged 65 or older, approximately 19% of all hospital stays were readmissions within 30 days. And according to CMS's Medicare-Medicaid Coordination Office, up to 45% of all hospital readmissions from long-term care facilities could have been avoided.

The bottom line is that hospitals are becoming increasingly focused on preventing rehospitalization. Assisted Living, Home Care, and Home Health providers who can demonstrate a reduction in "bouncebacks" through education, documentation, and proactive care now have an opportunity to win favor with discharge planners and local hospital administrators.

Join Sharon Brothers and her guest, Karen Carter, a Senior Administrator in Team Based Care at Kaiser Permanente, as they discuss avoiding rehospitalizations and excess emergency department visits through building better relationships with local hospitals.

In this webinar you will learn how to be a great partner with your local hospitals in avoiding those costly and often unnecessary bounces back to the hospital, especially in residents with complex care needs. Karen will share how to work with the entire hospital-based team to ensure that your organization is viewed as a full-fledged team member with goals aligned to create the best possible outcome for the patients involved.

About the Presenters:

Karen Carter, A 1976 graduate of University of Washington, College of Pharmacy, Ms. Carter has a background in Retail and Inpatient Pharmacy in Idaho and Arizona.  In 1997, she transitioned to health system pharmacy at Kaiser Permanente Northwest, where she was on the region wide Pharmacy Improvement Team to standardize processes and workflow which resulted in reduced wait times and increased member satisfaction. In 2007 she left Pharmacy for Primary Care where she was a Senior Administrator for the Portland Metro area, then the East Service area. In 2012, she and a physician leader were asked to co-lead the Complex Care Medical Home which was the last rung of the ladder in the Medical Home journey for the Northwest.   Starting with a pilot in 2012 and 2013, she led the 2014 spread to all 16 Medical Offices in the Northwest region. In 2015, she led the expansion of Complex Care Medical Home (CCMH) to all Complex Members over 45 years old. Karen was given the 2015 ONE KP award for her work in integration of the Health System across clinic, home, and hospital.

Sharon K. Brothers, MSW brings over 30 years’ experience in senior care services to her passion as the founder and CEO of the Institute for Professional Care Education. Sharon has an advanced degree in social work and leadership experience in multi-state Assisted Living corporations. She has been a developer, owner and operator of dementia care assisted living communities and has deep expertise as an educator.