Hire Better

Posted by & filed under Industry News, Inspiration.


If you were one of the 300 or so individuals at my session on reducing turnover at CALA you know that one of the topics we had the most fun with was Technique #3: Hire Better. If you’re hiring this guy, thinking “He’ll clean up OK and I’m sure his heart is in the right place,” you’re setting yourself up. You’ll lose him, and likely some of your good staff (and clients) along with him.

As the group shared techniques to hire better one of the most fun ideas we explored was the “stress interview.” I have to admit I didn’t even know this was a real interview technique, or as my kids would say, “it’s a thing.” In fact, it’s apparently “the job candidate’s worse nightmare,” according to Monster.com. It is designed to put candidates in an uncomfortable situation and see how they react, with the level of discomfort apparently varying widely, possibly depending on how sadistic the interviewer is.

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Training and Employee Engagement

Posted by & filed under Inspiration.


We’ve been talking about employee engagement here quite a bit lately.  You may have listened in on our webinar on June 16 on that topic, presented by two of the best “engagement specialists” on our team here at IPCed.

You’ve probably heard me talk about how much engaged employees improve your overall satisfaction ratings and the bottom line success of your business.

Or maybe you caught the news story about McDonalds and Walmart copying Chick-fil-A’s approach to investing in employees and building engagement (and happier customers).

If you’re looking for good new hires, listen to Aaron Marcum, Home Care Pulse’s founder and CEO, on the recent results they found that connected employee’s satisfaction with the quality of training with the likelihood of that employee to recommend you to someone else.

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Elder Abuse Awareness Day

Posted by & filed under Industry News, Safety.


Today, June 15, is Elder Abuse Awareness Day.  According to the Administration on Aging, this day was initiated in 2006 as a day for communities throughout the world to raise awareness of this issue and its effects on the individuals involved.

In the world of senior care, elder abuse is something we think about frequently.  We train our staff to be aware of signs and symptoms and report them as required by law.  As leaders, we continually work to improve our own ability to spot caregivers who have the potential to become abusers or who may be stressed to the point of abuse.

Here at IPCed we know that, contrary to popular understanding, abuse is most frequently committed by a family member.  Following that, abuse most often happens when a caregiver is overstressed, without the resources or support to step away when care needs demand more than he or she can provide.

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California’s End of Life Option Act

Posted by & filed under Industry News, Legislation.


This week marked an interesting turning point in the history of our culture’s relationship to death and dying.  For nearly 39 million people, options at the end of life have expanded to include legally, without the stigma of “suicide” being attached, taking a prescription to end one’s own life.

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Family Caregivers need more from YOU!

Posted by & filed under Industry News, Training.

Family with Caregiver


Support your local family caregivers with training resources today

Recently, AARP ran a blog titled “More can be done to support family caregivers.”  In the blog, AARP executive Nancy LeaMond told the story of Ann, a woman who became an unexpected caregiver for her husband following a massive stroke.

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National Senior Health and Fitness Day

Posted by & filed under Industry News, Inspiration.

Senior Health and Fitness


May 25 was National Senior Health and Fitness Day. Being a card carrying AARP member (you get that at age 50 now) and as a person who is a little bit fanatical about fitness, this caught my eye. So whether you celebrated Fitness Day or not, here are some of the reasons this matters to me, and should to you, too…

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This could be the most important employee retention tool!

Posted by & filed under Inspiration, Training.


Take a quick poll of your employees. Make it in writing, and ask just this one question:

“Does your supervisor, or someone at work, seem to care about you as a person?”

Let them mark one box: yes or no; and return it anonymously. Then take a close look at the results.

Gallup’s highly successful organizations all have one thing in common: engaged employees. And engaged employees – not those just doing their jobs adequately, but those individuals who “work with passion and feel a profound connection to their company,” spell success.

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Senior care at home: reducing or adding to cost?

Posted by & filed under Industry News.


Recently the governor of Pennsylvania, Tom Wolf, declared that he wanted to move several thousands of individuals covered by Medicaid fund from nursing home environments into home care. Read Article…

He determined the savings could add up to hundreds of millions of dollars every year. It’s a potential win for the individuals who may be able to return to a home environment for care – a clear preference for the majority of Americans.

Meanwhile, less than a year ago the journal Health Services Research reported on a study that showed that individuals receiving services and support at home experience many more preventable hospitalizations than those living in nursing home – at a substantial cost to the government’s checkbook. The Forbes article that discusses this dilemma points out that this not a simple correlation, but rather a complex one with many variables.

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Does minimum wage increase mean minimum margins for you?

Posted by & filed under Industry News.


The big headline news in my part of the country recently was this: “It’s Official: [Governor] Kate Brown signs minimum wage bill for $14.75 for Portland. Read News Article…

If your employees are like mine, they’re all excited about the raise coming to them immediately (they read the headlines only). In reality, this increase in minimum wage happens gradually between now and 2022 and only affects employers in the Portland metro area.

But the trend is upon us. And for small business owners and operators we know exactly what this means: either higher prices or lower margins.

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Home health care agencies struggle to find workers

Posted by & filed under Industry News.


By Laura Layden of the Naples Daily News

A retired engineer from Ohio, Hal Hume never imagined he’d become a home health aide.

But for nine years, he’s worked as a caregiver for Home Instead Senior Care in the Naples area.

“My wife applied for the job and when she talked to them, they asked if I might be interested. When I thought about it I was,” he recalls.

At 82, he’s taking care of other seniors who need a helping hand, so they can stay in their homes. His wife worked as a caregiver for a while too, but has since moved on to other interests. He, however, is hooked.

“It’s very rewarding,” he said proudly of his part-time job.

Facing a shortage of workers, home care agencies in Southwest Florida are scrambling to find more employees like Hume. Companies are increasingly recruiting retirees, veterans, students and stay-at-home parents, often with no health care experience, to meet growing demands.

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