3 Benefits of Online Training During Orientation and Onboarding

Posted by & filed under Inspiration, Training.


Employee turnover is a fact of life, certainly in the senior care business.  If you’re really lucky, your biggest on-boarding needs aren’t related to turnover but rather to business growth.

Either way, you’ve got some training to do. And surprisingly, online learning can be your secret weapon to saving time and money with a super-fast on-boarding process.  Read more »

Strengthening the Senior Care Workforce: Mission Critical

Posted by & filed under Industry News, Inspiration, Training.


I’ve been on a speaking mission across the country these last few months, attending and presenting at conferences ranging from Sacramento, California to Orlando, Florida.  At every session, providers mention that their #1 concern is staffing:  attracting good quality applicants (or any applicants at all, in some cases) and keeping their best and brightest (or just keeping people, period).

We often spend most of the time talking about how to attract and engage the younger millennial workers today and how training fits into the whole picture.

With this topic in the front of my mind, when a friend sent me a link to this article, “3 Ways to strengthen the senior living workforce” from McKnight’s Senior Living, I clicked through and read it.

Surprise, surprise: the report that forms the basis for this article starts out, “Training of direct-care workers has been shown to improve quality of care and worker satisfaction and reduce turnover.”

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Hire Better

Posted by & filed under Industry News, Inspiration.


If you were one of the 300 or so individuals at my session on reducing turnover at CALA you know that one of the topics we had the most fun with was Technique #3: Hire Better. If you’re hiring this guy, thinking “He’ll clean up OK and I’m sure his heart is in the right place,” you’re setting yourself up. You’ll lose him, and likely some of your good staff (and clients) along with him.

As the group shared techniques to hire better one of the most fun ideas we explored was the “stress interview.” I have to admit I didn’t even know this was a real interview technique, or as my kids would say, “it’s a thing.” In fact, it’s apparently “the job candidate’s worse nightmare,” according to Monster.com. It is designed to put candidates in an uncomfortable situation and see how they react, with the level of discomfort apparently varying widely, possibly depending on how sadistic the interviewer is.

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Training and Employee Engagement

Posted by & filed under Inspiration.


We’ve been talking about employee engagement here quite a bit lately.  You may have listened in on our webinar on June 16 on that topic, presented by two of the best “engagement specialists” on our team here at IPCed.

You’ve probably heard me talk about how much engaged employees improve your overall satisfaction ratings and the bottom line success of your business.

Or maybe you caught the news story about McDonalds and Walmart copying Chick-fil-A’s approach to investing in employees and building engagement (and happier customers).

If you’re looking for good new hires, listen to Aaron Marcum, Home Care Pulse’s founder and CEO, on the recent results they found that connected employee’s satisfaction with the quality of training with the likelihood of that employee to recommend you to someone else.

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Elder Abuse Awareness Day

Posted by & filed under Industry News, Safety.


Today, June 15, is Elder Abuse Awareness Day.  According to the Administration on Aging, this day was initiated in 2006 as a day for communities throughout the world to raise awareness of this issue and its effects on the individuals involved.

In the world of senior care, elder abuse is something we think about frequently.  We train our staff to be aware of signs and symptoms and report them as required by law.  As leaders, we continually work to improve our own ability to spot caregivers who have the potential to become abusers or who may be stressed to the point of abuse.

Here at IPCed we know that, contrary to popular understanding, abuse is most frequently committed by a family member.  Following that, abuse most often happens when a caregiver is overstressed, without the resources or support to step away when care needs demand more than he or she can provide.

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California’s End of Life Option Act

Posted by & filed under Industry News, Legislation.


This week marked an interesting turning point in the history of our culture’s relationship to death and dying.  For nearly 39 million people, options at the end of life have expanded to include legally, without the stigma of “suicide” being attached, taking a prescription to end one’s own life.

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Family Caregivers need more from YOU!

Posted by & filed under Industry News, Training.

Family with Caregiver


Support your local family caregivers with training resources today

Recently, AARP ran a blog titled “More can be done to support family caregivers.”  In the blog, AARP executive Nancy LeaMond told the story of Ann, a woman who became an unexpected caregiver for her husband following a massive stroke.

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National Senior Health and Fitness Day

Posted by & filed under Industry News, Inspiration.

Senior Health and Fitness


May 25 was National Senior Health and Fitness Day. Being a card carrying AARP member (you get that at age 50 now) and as a person who is a little bit fanatical about fitness, this caught my eye. So whether you celebrated Fitness Day or not, here are some of the reasons this matters to me, and should to you, too…

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This could be the most important employee retention tool!

Posted by & filed under Inspiration, Training.


Take a quick poll of your employees. Make it in writing, and ask just this one question:

“Does your supervisor, or someone at work, seem to care about you as a person?”

Let them mark one box: yes or no; and return it anonymously. Then take a close look at the results.

Gallup’s highly successful organizations all have one thing in common: engaged employees. And engaged employees – not those just doing their jobs adequately, but those individuals who “work with passion and feel a profound connection to their company,” spell success.

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Senior care at home: reducing or adding to cost?

Posted by & filed under Industry News.


Recently the governor of Pennsylvania, Tom Wolf, declared that he wanted to move several thousands of individuals covered by Medicaid fund from nursing home environments into home care. Read Article…

He determined the savings could add up to hundreds of millions of dollars every year. It’s a potential win for the individuals who may be able to return to a home environment for care – a clear preference for the majority of Americans.

Meanwhile, less than a year ago the journal Health Services Research reported on a study that showed that individuals receiving services and support at home experience many more preventable hospitalizations than those living in nursing home – at a substantial cost to the government’s checkbook. The Forbes article that discusses this dilemma points out that this not a simple correlation, but rather a complex one with many variables.

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