Blending High Tech and High Touch

By Anne-Lise Gere

Anne-Lise was a guest speaker for the Institute for Professional Care Education (IPCed) Webinar Series. Here webinar can be found here:

Blend high tech and high touch for maximum benefit

Online learning (or e-learning) has emerged as one of the main methods of delivering caregiver training. In addition to the obvious benefit of saving time and money, online training offers other benefits:

  • Accelerate how quickly caregivers become proficient at a new skill
  • Increase client satisfaction because caregivers are skilled and knowledgeable
  • Increase caregiver engagement because they have the skills to be successful in their job.

Most care providers use a third party training provider and IPCed is a well-known player in the field. Franchise owners will also rely on the training resources provided by their corporate organization.

However, online training by itself is not the silver bullet. Consider blending high tech and high touch. Learning a new skill via online training followed by supervised, hands-on application ensures the knowledge transfers smoothly to the real world. The interaction, while building confidence, also allows caregivers to ask questions.

Mandatory but Flexible Training

Pay caregivers to attend training. It’s part of their job. It’s an investment your agency makes in its workforce. Offer several training sessions on the same topic to accommodate shifts. For example, at Visiting Angels in Newport News VA, all mandatory meetings are offered twice: one session in the morning and another in afternoon to accommodate work and personal schedules.

Training Key to Retention (again!)

According to research by Home Care Pulse, It’s interesting to note that satisfaction with training correlates with job satisfaction. In other words, caregivers who are satisfied with the training they receive are likely to promote your Agency as a great place to work and attract like-minded caregivers to you. On the other hand, those who are dissatisfied with the training are less likely to recommend your agency as a good place to work. In a time of caregivers’ shortage, having a strong caregiver training program becomes as a retention imperative.

Don’t Neglect Team Building

Caregiving can be a lonely job. Hands-on training is a great opportunity to break up the isolation for the caregivers. It’s also a chance for you to stay in touch with your employees.

If you can get your caregivers together for hands-on training, the training now becomes a team building event, even though you don’t even mention it! It’s a chance for caregivers to socialize with colleagues and share experiences.

Training promotes employees’ commitment to your agency as they feel get a sense for the Agency at large.

About Anne-Lise

Anne-Lise Gere, SPHR is an HR advisor and independent consultant. As the owner of Gere Consulting Associates LLC, she works with home care agencies across the country to improve caregiver recruitment and retention. Agency owners and administrators also seek her HR expertise to address their employee relations challenges.

For more information about the services offered by Gere Consulting, check the website

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