Elder Abuse Alert: What providers need to know in 2017

Posted by & filed under Compliance, Safety.


If you didn’t have a chance to join our webinar last week on this topic you missed an informative, fast-paced hour of information key to managing your senior care business.

Watch Replay Here


Joe Greenman, an attorney who specializes in issues for senior care providers was our special guest.  He discussed timely issues surrounding elder abuse, and provided experienced guidance for managing this within your business or community.  Among the key points discussed:

The Elder Justice Act, part of the Obama Administration’s Affordable Care Act, won’t be going away with the revision/repeal of “ObamaCare.”  The provisions in this Act are designed to promote a more consistent and coordinated investigation into elder abuse allegations.  It establishes four areas of elder abuse:  physical, emotional, mental and financial, and focuses on programs to stop elder abuse.

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Domestic Violence

Posted by & filed under Safety, Training.


In the US, one woman is fatally shot by a spouse, ex-spouse or dating partner every 14 hours.

It is a shocking statistic.

Domestic Violence affects every demographic and knows no boundary of race, economic status, nationality or sexual orientation, or level of education. http://www.ncadv.org/

Nearly three in ten women and one in ten men in the United States reported at least one incident related to some form of violent behavior in a relationship.  http://www.ncadv.org/learn-more/what-is-domestic-violence/dynamics-of-abuse

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7 Action Strategies to Build your Dream Team

Posted by & filed under About Us, Inspiration, Training.


I was speaking at a conference of senior care providers on the topic of growing your business when someone stopped me mid-sentence with this observation:  “I can’t take care of one more client unless I can find good caregivers.”  He went on to note that recruiting quality applicants is no longer easy.  In fact, he said, most days it feels almost impossible.

This provider is certainly not alone in his quest to attract quality candidates to his team.  In fact, a recent survey by technology provider OnShift titled “Workforce Insights: Get Ahead” notes that 63% of senior care providers find human capital management one of their top operational priorities.  The report notes that three areas are most challenging:  finding qualified candidates, employee retention and satisfaction and staff scheduling.

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The 4R’s of Senior Care: Recruiting, Retention, Referrals and Regulations

Posted by & filed under About Us, Compliance, Industry News, Inspiration, Legislation, Training.


The 4R’s: Recruiting, Retention, Referrals and Regulations are truly the pillars of Senior Care. As we examine each “R”, I will do my best to give you practical insights. Some ideas that you can ponder and others ideas that you implement right away.

As you may know, my background was in hospitality, hotel management, prior to joining IPCed and OnCourse Learning.  The service industry has similar challenges to senior care, particularly with respect to recruiting and retention, and I’ve learned a few things along the way that will be helpful. One thing I can assure you is that your training program will make a difference. Look at Waldorf Astoria, Four Seasons or Ritz Carlton… each of these brands is synonymous with award winning quality. Each having exceptional training programs that are customer focused and drilled into their entire staff. And, if you look at leaders in senior care… I bet my bottom dollar that they have incredible orientation and training programs that focus on exceeding expectations and developing cultures of continuous improvement.

Okay, so where do we go from here? Let’s take a closer look at each of these business critical R’s and see if we can’t improve our key indicators as we begin with Recruiting.

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A Conversation with an Angel

Posted by & filed under About Us.


As we began the New Year, we would like to reflect a moment on the 2016 Caregiver of the Year, an annual award given by the Home Care Association of America (HCAOA) in recognition of exemplary commitment, compassion and empathy to clients and client families.

The Institute for Professional Care Education (IPCed) had the distinct honor of presenting the 2016 award to Betty Bibb, Community Care Coordinator with Home Helpers Home Care of Corsicana in Texas.

A two-time cancer survivor, Betty became a caregiver because she “wanted to comfort others as her husband had cared for and comforted her” while she was ill.

“I had breast cancer in 2003 and tonsil cancer in 2005, and came close to dying. While my husband took care of me, I gained a special perspective on what it is like to be both a caregiver and the one needing care. Ultimately, I developed a new level of compassion for my clients. To this day, I adore my clients – they’re like family to me.”

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The 2017 Home Care Benchmarking Study Survey is now open

Posted by & filed under About Us.

Every year Home Care Pulse performs the largest annual study on the private duty home care industry, and publishes the results as the annual Home Care Benchmarking Study. This resource provides insights, data, and trends on recruitment, retention, marketing, sales, finance, operations, and more.

IPCed is happy to be a contributor to the report, and hopefully to build better data, if you are a Home Care provider, you should consider taking the survey. This year those who complete the survey will receive discounts on their pre-order of the Study, as well as an ebook titled “7 Key Strategies Leaders Use to Decrease Caregiver Turnover and Fuel Growth.”

Visit benchmarking.homecarepulse.com/participate/ for more details on participation.

Are you interested in learning more about retaining your best talent? You should also consider attending our webinar series. This year we focus on how online training for your caregivers will help you achieve competency in the Four R’s: Retention, Recruitment, Regulations and Referrals. Ultimately to help you achieve that gold fifth R – Revenue!

Webinars for All: Experts to Present at IPCed

Posted by & filed under About Us.

It was announced this week that the Institute for Professional Care Education (IPCed) will be, for the first time, opening up their very popular webinar series to other vendors and providers. This unique opportunity will allow senior care visionaries to share their best practices and stories to a new and larger audience.

Open until the end of February, those interested can go online to submit their abstracts. The theme is “The Four R’s: Retention, Recruitment, Referrals and Regulation.” All submitted topics must be related to senior care providers retaining staff, recruiting new staff, obtaining client referrals and/or keeping up with regulations and remaining in compliance. Sessions may cover one or all of the topics. All presentations must include reference to why professional educational development and continuing education are core to be successful in one or all of these topics.

Submissions must include a presentation abstract of 150-200 words, the presenter’s biography and speaking history, and learning outcomes for the session. Presentations are to be no longer than one hour in length. Those interested in presenting a webinar through IPCed’s webinar series are encouraged to contact Marc Reed, Marketing Manager for more information. The abstract submission form is available here http://www.ipced.com/webinars/abstracts.

In 2016, IPCed held an average of three webinars a month, attracting registrations that averaged anywhere from 500 to 1,000 a month. The viewers of these webinars ranged across the eldercare continuum, including Home Care, Home Health, Hospice, Private Duty Home Care, Assisted Living Facilities and Skilled Nursing Facilities.

Blending High Tech and High Touch

Posted by & filed under About Us, Training.

By Anne-Lise Gere

Anne-Lise was a guest speaker for the Institute for Professional Care Education (IPCed) Webinar Series. Here webinar can be found here: http://www.ipced.com/webinars/recruit-retain-millennials/

Blend high tech and high touch for maximum benefit

Online learning (or e-learning) has emerged as one of the main methods of delivering caregiver training. In addition to the obvious benefit of saving time and money, online training offers other benefits:

  • Accelerate how quickly caregivers become proficient at a new skill
  • Increase client satisfaction because caregivers are skilled and knowledgeable
  • Increase caregiver engagement because they have the skills to be successful in their job.

Most care providers use a third party training provider and IPCed is a well-known player in the field. Franchise owners will also rely on the training resources provided by their corporate organization.

However, online training by itself is not the silver bullet. Consider blending high tech and high touch. Learning a new skill via online training followed by supervised, hands-on application ensures the knowledge transfers smoothly to the real world. The interaction, while building confidence, also allows caregivers to ask questions.

Mandatory but Flexible Training

Pay caregivers to attend training. It’s part of their job. It’s an investment your agency makes in its workforce. Offer several training sessions on the same topic to accommodate shifts. For example, at Visiting Angels in Newport News VA, all mandatory meetings are offered twice: one session in the morning and another in afternoon to accommodate work and personal schedules.

Training Key to Retention (again!)

According to research by Home Care Pulse, It’s interesting to note that satisfaction with training correlates with job satisfaction. In other words, caregivers who are satisfied with the training they receive are likely to promote your Agency as a great place to work and attract like-minded caregivers to you. On the other hand, those who are dissatisfied with the training are less likely to recommend your agency as a good place to work. In a time of caregivers’ shortage, having a strong caregiver training program becomes as a retention imperative.

Don’t Neglect Team Building

Caregiving can be a lonely job. Hands-on training is a great opportunity to break up the isolation for the caregivers. It’s also a chance for you to stay in touch with your employees.

If you can get your caregivers together for hands-on training, the training now becomes a team building event, even though you don’t even mention it! It’s a chance for caregivers to socialize with colleagues and share experiences.

Training promotes employees’ commitment to your agency as they feel get a sense for the Agency at large.

About Anne-Lise

Anne-Lise Gere, SPHR is an HR advisor and independent consultant. As the owner of Gere Consulting Associates LLC, she works with home care agencies across the country to improve caregiver recruitment and retention. Agency owners and administrators also seek her HR expertise to address their employee relations challenges.

For more information about the services offered by Gere Consulting, check the website www.gereconsulting.com.

Elder Abuse – It’s more than a statistic, it’s personal.

Posted by & filed under Safety.


I think many of us have read the staggering statistics on elder abuse: 1 in 10 Americans aged 60+ have experienced some sort of abuse and each year as many as 5 million elders are abused. But for me, these numbers became so much more real when someone was abused in my family.

My story starts with my mother. Diagnosed with late stage cancer and being mostly bed ridden, I became her primary caregiver. My mom lived in a retirement community and was blessed with many friends who would visit and check in on her. With the help of her friends and a part-time housekeeper, I balanced the needs of my mother, my immediate family and my job.

At first, this caregiving arrangement seemed to work. But as the weeks progressed (and the medications increased), it became painfully clear that I needed a better plan. I reached out to mom’s housekeeper and asked if she would consider taking on more hours and helping mom with meals and medications during the daytime. My plan was to work during the day and then go to mom’s house in the evening. I thought my plan was workable… the housekeeper and my mom seemed to like each other and the housekeeper was already coming to the house, so it wasn’t like leaving mom with a stranger. Read more »

Give the Gift of Caregiver Training

Posted by & filed under About Us, Inspiration, Training.


I always enjoy those articles that appear in the paper or in magazines this time of year on the topic of “holiday tip guides for the people in your life.”  There are guidelines for holiday giving for your babysitter, nanny, hairdresser, dog groomer, doorman and delivery people.  I’ve read some that suggest that the gift should be equal to what you pay in a typical month, adding up to a holiday tip budget that’s larger than my entire Christmas gifting budget, family and friends combined.

While I’m not much into prescribed gifting, I do love the ability at the holidays to give small, meaningful gifts to special people in my life.  It feels good and it makes me smile as much as them – sometimes more!

Some of the special people in my life are the people who work for our business, diligently focusing on their part in the overall mission of our company, day after day.  Recognizing them for how special they are to the business – and to me – is one of the most enjoyable parts of this season.

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